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For info and appointments: +39 328 12 73 586
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SHIPPING AND RETURNS
SHIPPING METHODS
Orders are typically processed and shipped within 5 business days from the receipt of payment. We use DHL for our shipments, and all shipping-related information will be provided during the checkout process.
SHIPPING TO ITALY: free.
SHIPPING TO EUROPE: € 19.00
SHIPPING TO UK: € 29.00
ALL OTHER DESTINATIONS (flat rate): € 39.00
Please be aware that any extra expenses related to shipping, such as taxes and customs duties, will be the responsibility of the customer.
Email: info@birdcagehats.com
Telephone: +39 328 12 73 586
Via Roma 18, San Vittore Olona 20028 (MI)
VAT: 10869020965 | © Birdcage Hats
RETURNS
We make every effort to ensure that your purchases from Birdcage Hats meet your expectations, and we are readily available to assist you at info@birdcagehats.com. Nevertheless, if you find that the item you received doesn't meet your satisfaction, you have the option to return it. Our return policy is subject to two conditions:
- Returns must be made within 14 days of receiving the item. After 14 days, we cannot offer you a refund.
- The returned goods should be in their original condition and should not show any signs of use or alterations (such as being worn, washed, or ironed). They should also be appropriately packaged.
Birdcage Hats retains the right to decline returned goods that do not adhere to the terms and conditions outlined in the return policy. Should this occur, we will notify you via email, and you will have the option to arrange the return shipment at your own cost if you wish. Alternatively, Birdcage Hats will proceed with the items as-is without issuing a refund.
HOW TO INITIATE A RETURN
To initiate a return, kindly follow these steps. Send an email to info@birdcagehats.com with the subject “RETURN REQUEST.” Include the name/code of your order and specify the items you wish to return. We will promptly provide you with a return address. Please refrain from shipping items back without prior notice, as this may result in your purchase not being refunded. We apologize for any inconvenience, but as a small company, return shipping costs are the responsibility of the buyer and are non-refundable.
HOW TO RETURN A PRODUCT
To return a product, please follow these steps carefully:
- Repack the items in their original packaging, ensuring all parts are included (tags, labels, logged box, etc.).
- Clearly write in block letters or capital letters (if writing by hand) the name and address, including the zip code, of both the sender and the recipient on the package.
- Entrust the package to the shipping service of your choice.
- Fill out the waybill (shipping label) completely and accurately, and be sure to retain the shipping receipt.
Please note:
- Use shipping methods that offer package tracking and provide a shipping receipt.
- Consider insuring your shipment, and keep the receipt as it serves as proof of return.
FAULTY PRODUCT
We are dedicated to delivering flawless products to our customers, but occasionally, even we can make mistakes. If you happen to receive a defective item and wish to request a refund, please reach out to us at info@birdcagehats.com. In your email, include the item's name/product code and provide a detailed description of the issue.
To initiate the return process, follow the instructions outlined in the "HOW TO RETURN A PRODUCT" section. Once we receive the item, we will thoroughly inspect it. Following our assessment, we will promptly communicate with you via email to inform you of the refund amount you are eligible to receive. Rest assured that your complete satisfaction is, and will always be, our top priority.
REFUNDS
Our commitment is to handle returns and refunds with utmost efficiency. Upon approval of your return request, you can expect your refund to be credited back to your credit card or returned to your original payment method within 10 business days.